Frequently asked questions.
Frequently asked questions.
Check out our FAQ below, if you don’t find the answers your looking for, please call 406-442-8611.
Yes, Please let us know in advance of your appointment if you will need rental assistance.
Not necessarily. Using a state-of-the-art computer measuring system, Capital Collision Center can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can usually be replaced.
If the damage to your car is greater than your car’s worth then it is considered to be a “total loss”, and typically should not be repaired. If the loss is being paid for by an insurance company then the insurer is normally required to pay you an amount equal to the car’s value based on the condition it was in prior to the accident. Once a settlement is reached, the insurance company takes possession of the car and you will need to find a replacement vehicle.
Yes. We will work with the insurance company on any supplements (additional damage found to be accident related) and will bill them directly.
You have the right to go to the shop of your choice. Your insurance company cannot require you to go to a particular shop. Montana state law says it is your vehicle and it is your choice where you have it repaired.
Differences in collision repair estimates are common. A lower estimate may not include all the necessary work required. In the process of fixing the damage caused by the collision, additional repair issues may be revealed. If you’re not sure why one estimate is different from the other please ask us. We will be glad to go over it with you.
Choose a shop you feel comfortable with. Ask questions. Ask for a tour, certifications, etc. If you choose Capital Collision Center, you are guaranteed the highest quality repair with certified ( ASE, I-Car) technicians who take pride in their work.
No. We will be happy to negotiate your claim with the insurance company.
Our collision repairs come with a limited lifetime warranty.
Not necessarily. If the other party has accepted liability you do not have to call your insurance company.
In most cases, yes. You will be reimbursed your deductible, if the other company pays through subrogation (accepts liability of damages). Some companies may waive the deductible if liability has been accepted.
Any questions regarding potential rate increases should be directed to your insurance agent. This can vary depending on who was at fault, the circumstances of the loss, and your insurance policy.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, and Discover. We also accept cash or check.
Because each situation is different there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, availability of parts, and your insurance company’s timeliness. When preparing your estimate we will provide you with an estimated time of completion, and if additional damage is found after tear-down, we will contact you to advise of any changes.
You need the damaged vehicle, registration, and insurance information.
Not necessarily, only if it is part of your policy coverage. Check with your agent. If your claim is being covered by the other party’s insurance, they should provide you with alternate transportation for the time of repairs.
You must be at least 21 years of age
All insurance companies have different guidelines and may require the usage of alternative parts.
