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  • How old do I have to be to rent a car?
    capitalcollisionmt07-09-2016

    You must be at least 21 years of age

  • If I have full coverage does that mean rental vehicle costs will be covered?
    capitalcollisionmt07-09-2016

    Not necessarily, only if it is part of your policy coverage. Check with your agent. If your claim is being covered by the other party’s insurance, they should provide you with alternate transportation for the time of repairs.

  • Do I have to accept alternative or aftermarket parts?
    capitalcollisionmt07-09-2016

    All insurance companies have different guidelines and may require the usage of alternative parts.

  • What forms of payment do you accept?
    capitalcollisionmt07-09-2016

    The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, and Discover. We also accept cash or check.

  • Will my insurance rates go up if I turn in a claim?
    capitalcollisionmt07-09-2016

    Any questions regarding potential rate increases should be directed to your insurance agent. This can vary depending on who was at fault, the circumstances of the loss, and your insurance policy.

  • Do I have to pay my deductible if I file a claim through my insurance company if it was not my fault?
    capitalcollisionmt07-09-2016

    In most cases, yes. You will be reimbursed your deductible, if the other company pays through subrogation (accepts liability of damages). Some companies may waive the deductible, if liability has been accepted.

  • Do I have to notify my insurance company if I wasn’t at fault?
    capitalcollisionmt07-09-2016

    Not necessarily. If the other party has accepted liability you do not have to call your insurance company.

  • Do I need more than one estimate?
    capitalcollisionmt07-09-2016

    No

  • Do you warranty your work?
    capitalcollisionmt07-09-2016

    Our collision repairs come with a limited lifetime warranty.

  • Will I have to deal with the insurance company on any additional damages found?
    capitalcollisionmt07-09-2016

    No. We will be happy to negotiate your claim with the insurance company.

  • Which shop should I choose?
    capitalcollisionmt07-09-2016

    Choose a shop you feel comfortable with. Ask questions. Ask for a tour, certifications, etc. If you choose Capital Collision Center, you are guaranteed the highest quality repair with certified ( ASE, I-Car) technicians who take pride in their work.

  • Estimates may vary – why is that?
    capitalcollisionmt07-09-2016

    Differences in collision repair estimates are common. A lower estimate may not include all the necessary work required. In the process of fixing the damage caused by the collision, additional repair issues may be revealed. If you’re not sure why one estimate is different from the other please ask us. We will be glad to go over it with you.

  • What if my insurance company wants me to go to another shop?
    capitalcollisionmt07-09-2016

    You have the right to go to the shop of your choice. Your insurance company cannot require you to go to a particular shop. Montana state law says it is your vehicle and it is your choice where you have it repaired.

  • What do I need for a collision repair estimate?
    capitalcollisionmt07-09-2016

    You need the damaged vehicle, registration and insurance information.

  • Should I accept the insurance check, and if I do, will additional work be covered?
    capitalcollisionmt07-09-2016

    Yes. We will work with the insurance company on any supplements (additional damage found to be accident related) and will bill them directly.

  • What if my car is a total loss?
    capitalcollisionmt07-09-2016

    If the damage to your car is greater than your car's worth then it is considered to be a "total loss", and typically should not be repaired. If the loss is being paid for by an insurance company then the insurer is normally required to pay you an amount equal to the car’s value based on the condition it was in prior to the accident. Once a settlement is reached, the insurance company takes possession of the car and you will need to find a replacement vehicle.

  • If my vehicle's frame is damaged, is the vehicle a total loss?
    capitalcollisionmt07-09-2016

    Not necessarily. Using a state-of-the-art computer measuring system, Capital Collision Center can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can usually be replaced.

  • How long will it take to repair my vehicle?
    capitalcollisionmt07-09-2016

    Because each situation is different there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, availability of parts, and your insurance company’s timeliness. When preparing your estimate we will provide you with an estimated time of completion, and if additional damage is found after tear-down, we will contact you to advise of any changes.

  • Will the rental be arranged for me and can the rental car company meet me at Capital Collision Center?
    capitalcollisionmt07-09-2016

    Yes, Please let us know in advance of your appointment if you will need rental assistance.

  • What are your hours?
    capitalcollisionmt07-09-2016

    Capital Collision Center is open 8am to 5pm, Monday through Friday.

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